Outcomes Upper Intermediate, Student’s Book, Answer Key

Outcomes Upper Intermediate, Student's Book, Answer Key.

Фрагмент из книги.
A bandage: You can wrap it round your knee to provide support when you’re jogging. You could use it to hold dressings in place if you have a serious cut or wound.
A bucket: You could use it to carry water in. You can use it to hold soapy water if you want to mop the floor.

Outcomes Upper Intermediate, Student's Book, Answer Key


Finding Fault.
John Squire’s answers would be:
Yes, Fei did nothing wrong at all. The company and its employees, on the other hand, did the wrong thing. They should’ve taken Fei’s complaint more seriously, they should’ve provided better customer care and they should’ve given him an insole at the first time of asking.

He might have been. There may have been a feeling that he must just be a tourist and so not worth bothering about or taking seriously. But the way he was treated may also have simply been a result of a problem with the company’s attitude to customers, e.g. a culture where customers are blamed or seen as being in the wrong.



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2024-11-05 02:22:52