Speakout, Upper Intermediate, Writing extra, With key, 2016.
Фрагмент из книги.
When you write someone a message on an advice forum, you need to show that you identify with their problem. What would you do in a similar situation and why would you do it? You should also explain where they can get more information to help solve their problem. Remember to sign o in a friendly way and wish them good luck!
A letter of complaint.
When you write a letter of complaint, you need to make sure that it is clear and concise. You need to outline your reason for writing and give a concise description of the problem. You should also propose a solution to the problem or suggest action that needs to be taken and give a suggested time frame. Use formal language and always be polite!
Read the letter about a problem between two neighbours and answer the questions.
1 What is the problem?
2 What action has the dog owner taken?
3 What action has Steven Jones taken?
4 What solution does Steven Jones propose?
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